You can cancel your contractual declaration within 14 days without giving reasons, either in writing (e.g. letter, fax, e-mail). The right of revocation does not exist with the delivery of goods, which were manufactured after specification of the contracting partner (individual or custom-made). Custom-made products in this sense are all products that have been specified with the use of the online configurator. The time period starts upon receipt of this information in writing, but not before the goods have reached the recipient (where similar goods are delivered on a recurring basis, then not before receipt of the first part of the delivery) and in any case not before our information obligations have been observed in accordance with Article 246 Section 2 in conjunction with Sections 1 and 2 Introductory Act to the Turkish Civil Code (EGBGB), as well as our obligations pursuant to Section 312g Section 1 Sentence 1 Turkish Civil Code (BGB) in conjunction with Article 246 Section 3 Introductory Act to the Turkish Civil Code (EGBGB). To comply with the cancellation deadline, it is sufficient that the cancellation or return of the goods be sent in a timely manner.

The cancellation must be sent to:

Marmolam LLC
MASKO Furniture Center 7B/33
34119 Ikitelli/Istanbul

Phone: +90(0)212-4050303

Cancellation Routine

If you want to cancel the contract, please get in touch with us by using the website live chat or sent us an email: Our after sales team will get back to within 24 hrs  if your cancellation is authorized and approved. This step is necessary to avoid any additional costs for unauthorized cancellations/returns. All information for authorized and approved returns can be found below, section: Instructions on Returns

Consequences of Cancellation

In case of an effective cancellation, the mutually received services are to be returned and any relevant benefits (e.g. interest) relinquished. Should you be unable to reimburse us partially or in full for the services or benefits (e.g. use and enjoyment) received or only return them in a deteriorated condition, you are required to provide us with compensation for lost value. For the deterioration of the product and the profits derived, you shall only be required to pay compensation if the benefits or deterioration are due to the handling of the product which exceeds examining the features and functionality.

By “examining the features and functionality”, we mean testing and trying out the particular merchandise as far as is possible and customary in a retail store. Goods which can be sent by parcel shipment are to be returned at your risk. You need to pay the costs for return shipping. Items not suitable for parcel shipping will be picked up at your address on your expense. Obligations to reimburse payment must be fulfilled within 30 days. The time period for you begins with the submission of a declaration of cancellation or return of goods, for us upon their receipt.

Instruction on the Exclusion of the Right to Cancellation

The right of cancellation does not apply to the delivery of goods that have been made to client specifications or which are explicitly tailored to the Customer’s individual requirements (customized) or for the delivery of audio and video recordings or of software, to the extent the delivered computer media has been unsealed by you.

Instructions on Returns

The provisions specified in this section (“Instructions on Returns”) are not the prerequisite for the effective exercise of the above right of cancellation. Prior to return shipment, Customers are requested to contact the Seller, to announce the return shipment. In this manner, you will enable us to approve your return and also to classify the products as quickly as possible. Customers are requested to return the goods to the Seller in a postmarked and trackable and insured parcel and to keep the shipping receipt. Marmolam commercial invoice needs to be accessible and visible outside of the shipping package. In addition please mark the commercial invoice with “return to sender” for a smooth customs clearance into the European Union (only for returns outside of the European Union). If you are not able to locate the commercial invoice please get in touch with us. Any applying costs for incorrect returns needs to be paid by the customer.

Customers are requested to prevent the merchandise from becoming damaged or soiled. If possible, the goods, along with all accessories, should be sent back to the Seller in its original packaging. If the buyer is no longer in possession of the original packaging, other suitable packaging should be used, in order to provide sufficient protection from shipping damage and to avoid any claims for compensation due to damage as a result of faulty packaging.